Book Now

FIRESTORM EVENTS – WEBSITE TERMS & CONDITIONS

Last Updated: December 2025

Firestorm Experiences is the trading name of Firestorm Events Group Limited.
These Terms & Conditions govern your use of the Firestorm Experiences website, all content, and all services provided through it. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use the site.

1. ABOUT FIRESTORM EVENTS

Firestorm Experiences (“we”, “us”, “our”) is operated by:
Firestorm Events Group Limited
Registered in: United Kingdom
Registered address: 128 City Road, London, UK, EC1V 2NX
Email: events@firestormexperiences.com

  • Firestorm Events provides:
  • Unique events, experiences, and entertainment productions
  • Charity fundraising experiences
  • Immersive theatrical productions
  • Ticketing and event registration services
  • Digital content and promotional materials

2. APPLICATION OF TERMS

  • These Terms & Conditions apply to:
  • All website visitors
  • All customers registering for or purchasing any product or event
  • All users accessing or interacting with any Firestorm Experiences digital content

Important:
Each Firestorm Experiences experience or event has its own specific Terms & Conditions, including cancellation policies, refund rules, safety requirements, age limits, and participation obligations.
These event-specific terms override any conflicting information on this general page.

3. USE OF THE WEBSITE

You agree to use the Firestorm Experiences website only for lawful purposes.

  • You must not:
  • Attempt to gain unauthorised access to the site or its servers
  • Use the website in a way that disrupts normal operation
  • Upload malicious code, spam, or automated scripts
  • Misrepresent your identity or provide false information
  • Copy or scrape website content without permission
  • Use the website for any fraudulent or harmful activity.We may restrict or block access to any user we reasonably believe is acting in breach of these Terms.

4. EVENT REGISTRATION, BOOKINGS & PAYMENTS

Firestorm Experiences provides online registration for various immersive experiences.

By registering for an event, you acknowledge:

  • Event-specific Terms & Conditions apply and must be read and accepted
  • Deposits are typically non-refundable unless stated otherwise
  • Payment plans, instalments, and deadlines differ per event
  • Failure to complete payment may result in cancellation of your place
  • Firestorm Experiences reserves the right to adjust event details, timings, or venues if necessary

We are not liable for:

  • Travel costs not included in the package
  • Personal expenses incurred outside the event package
  • Inability to participate due to customer illness, travel disruption, or failure to comply with event requirements

You are fully responsible for ensuring that:

  • You meet the event’s age requirements
  • You are medically fit to participate
  • You provide accurate information during registration
  • You comply with any safety instructions or behavioural guidelines

5. EVENT CANCELLATIONS, CHANGES & FORCE MAJEURE

Firestorm Experiences reserves the right to:

  • Amend an event schedule
  • Relocate an event venue
  • Modify activities due to safety, weather, or operational constraints
  • Cancel or postpone an event for reasons beyond our reasonable control

Examples of Force Majeure include:

  • Extreme weather
  • Strikes
  • Natural disasters
  • Public health restrictions
  • Terrorism or security concerns
  • Venue closure

If occurs, Firestorm Experiences may offer:

  • A rescheduled date
  • A credit or transfer option
  • A partial or full refund (depending on event-specific Terms)

However, Firestorm Experiences is not responsible for third-party costs, including travel, accommodation, insurance, or any other personal expenses.

6. USER ACCOUNTS & SECURITY

When creating an account or submitting registration details, you must:

  • Provide accurate and complete information
  • Not share your login credentials
  • Accept responsibility for all activity conducted under your account

We may suspend or close accounts for misuse or breach of Terms.

7. CHARITY FUNDRAISING EVENTS

Some Firestorm Experiences experiences require participants to raise funds for charity.

By registering for these events, you confirm that:

  • You understand and agree to the minimum fundraising requirement
  • You will use approved platforms such as JustGiving or GoFundMe
  • All funds raised go directly to the nominated charity
  • Failure to meet fundraising targets may forfeit your trip or rewards

Fundraising is governed by separate event-specific terms, which must be read before registration.

8. HEALTH, SAFETY & PERSONAL RESPONSIBILITY

Certain Firestorm Experiences involve physical activity, immersive environments, psychological intensity, or simulated scenarios.

By participating, you acknowledge:

  • You take part voluntarily at your own risk
  • You are responsible for your own physical and mental wellbeing
  • You may be required to complete a waiver or medical declaration
  • You must follow all safety briefings, instructions, and legal guidelines
  • Firestorm Experiences may remove any participant who behaves dangerously or disruptively

We do not accept liability for:

  • Injury arising from failure to follow instructions
  • Injury caused by unsafe user behaviour
  • Conditions aggravated by participation
  • Lost or damaged personal belongings

We strongly recommend appropriate travel and personal insurance.

9. INTELLECTUAL PROPERTY

All content on this website, including:

  • Text
  • Images
  • Branding
  • Designs
  • Logos
  • Video content
  • Event formats
  • Scripts, storylines, and immersive experience structures

…is the exclusive property of Firestorm Events Group Limited or its licensors.

Users may not:

  • Copy
  • Reproduce
  • Distribute
  • Republish
  • Commercialise
  • Modify

…any part of the website or its content without written consent.

10. PRIVACY & DATA PROTECTION

Our use of your personal data complies with:

  • UK GDPR
  • Data Protection Act 2018
  • Relevant international data protection regulations

Key principles:

  • Personal data is collected only for legitimate business purposes
  • We securely store and protect all data
  • We do not sell personal data to third parties
  • Data may be shared with event providers strictly when necessary
  • Users may request access, correction, or deletion of their data

For full details, please read our Privacy Policy.

11. THIRD-PARTY LINKS

This website may contain links to third-party sites, such as:

  • Ticketing providers
  • Payment processors
  • External venues
  • Charity platforms

Firestorm Experiences is not responsible for the content, policies, or actions of third-party websites.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Firestorm Events shall not be liable for:

  • Loss of profits
  • Indirect or consequential loss
  • Travel or accommodation expenses
  • Loss of personal items
  • Misuse of the website
  • Events cancelled due to Force Majeure
  • Participant misconduct or rule violations

Our total liability in any circumstance is limited to the amount paid for the specific event or service.

13. AMENDMENTS TO THESE TERMS

We may update or amend these Terms at any time. The latest version will always be available on this page. Continued use of the website constitutes acceptance of the updated Terms.

14. GOVERNING LAW

These Terms are governed by the laws of England & Wales,
Any dispute shall be resolved under the exclusive jurisdiction of the courts of England & Wales.

15. CONTACT INFORMATION

For questions or concerns regarding these Terms, please contact:

events@firestormexperiences.com
Firestorm Events Group Limited
128 City Road, London, UK, EC1V 2NX

Event-specific Terms & Conditions

Station X Terms & Conditions
Golf USA vs Europe Terms & Conditions
The Dropzone Charity Skydive Terms & Conditions
New York Skyline Challenge & Charity Gala Terms & Conditions